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We hope that you are pleased with your purchase! Because each order is produced on demand especially for you when you place your order, we regret that we can only accept returns if we have made a mistake in your order or if there is a defect in craftsmanship. In such rare case, please contact our Customer Service for further instructions/assistance. Email to firstname.lastname@example.org or call 703-590-0187 or 800-321-4256 M-F, 9 am - 4 pm (EST).